If you are unsatisfied with your purchase, you may return it to us for refund or an exchange within 14 days.
We are not able to provide refund or an exchange on any of our products that have been personalised.
If you would like exchange an item/s please email email@example.com with your order number, the item you would like to exchange and the item you would like to replace it with.
Please note that all extra postage costs incurred returning or exchanging an item are payable by you and return of the new item is subject to us receiving the extra postage costs.
If you are returning a product for a refund your initial shipping fee can not be refunded. Postage costs will only be refunded if your product is damaged or faulty.
Make sure your items are returned new, unused, as any returns that do not meet our policy will not be accepted and will be returned to the customer.
Please send your return/exchange to our address below:
Via Flaminia Conca, 35/A
47923 Rimini (RN)
What do I do if my items are faulty?
If your product is faulty or damaged please email firstname.lastname@example.org with your order number and photos of the damages occurring.
I am not satisfied with my product, what do I do?
If you are dissatisfied with your product please contact our customer care team on email@example.com advising us of the problems you are having. Please also include a photo of your product and we will endeavour to resolve this as soon as we can.